SaaS Support

AliveCloud provide the best SaaS Support for constant Business Flow

SaaS is the acronym of Software-as-a-Service is a mainstream cloud-based software that is mainly used for commercial purposes. SaaS is an innovative method of software delivery that allows users to access the data from any device with a web browser and an internet connection. It is a web-based model that allows software vendors to host and maintain the databases, servers, and the code that creates an application.

In today’s environment of widespread competition, companies are working 24/7 to get a competitive edge over other competitors to make sure that they stay updated in the game. The latest technologies like the SaaS app create advanced ways for the company so that they can survive the radical technological changes. Thus, the smooth operation of every element in business is important. To make sure that all SaaS applications work without interruption, the assistance of professional SaaS Support is a must.

Shorten the process of access Support

It doesn’t matter how up-front and simple is your product, some users still get confused about certain features or raise questions. Its responsibility to make it’s as simple as possible for your customers to get assistance. If finding the answer requires users to involve in other procedures such as find your support page, reach out to your team member, or leave your product, most of them won’t be like to put in the effort.

Instead, with the help of AliveCloud’s support, you can shorten the process by providing support options straight in your tool’s user interface.

Automated conversation starter

Live chat is a very efficient and valuable feature for any SaaS company that often faces questions of consumers. AliveCloud increases the chances that every visitor will by showing a quick with a direct question about their target audience. If you want your visitors to utilize the live chat tool, use our automated conversation starter.

Separate support icon

Most companies put their support channel information on a “Support” or “Help” page, we make it easier for visitors to get instant support by including a separate support icon on each page. It creates a sense of trust in your visitors that you’re dedicated to solving their queries instantly which positively impacts your site or product.

Interactive Chabot

Adding a Chabot feature makes the process of getting support more user-friendly by providing pre-written responses for visitors. With our interactive Chabot feature, you can upgrade your game easily at an affordable price.

Auto-suggest Feature

To simplify the process of finding answers, we suggest an auto-suggest feature in your self-service search bar. It can make it easy for your users to find the correct information they are looking for.